Terms and Conditions

Please read the terms and conditions of use of our page. If you would like to get clarification, please don’t hesitate to get in contact with us.

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at karenixtt@gmail.com or mailing us at: Nicole Lou Hing and Company Limited Karenix, Level 2, Long Circular Mall, St. James, Port of Spain, Trinidad and Tobago

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – Payment

Payment can be made at Karenix, Level #2, Long Circular Mall or Fine Art #23 Rushworth Street, San Fernando. We accept credit, debit cards and cash.

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

COOKIES

Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.

SECTION 7 – AGE OF CONSENT

By using this site, you represent that you are at least the age of 18 years old.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

SECTION 9 – DELIVERY

After placing an order containing one or more Pick Up In Store items, you will receive an additional email (when ordered during normal store hours) with the subject line “Pick-Up Confirmation” to notify you that your item(s) is ready to pick up. Please wait until you receive the “Pick-Up Confirmation” email before heading out to your store and note the following:

  • Please bring your valid ID & the Pick-Up Confirmation email.
  • For your protection, only the purchaser can pick up this order.
  • You have 5 calendar days beginning on the day after your purchase was made to pick up your order. After that, your order will be cancelled.

Pick up can be at Karenix, Level 2 Long Circular Mall or one of the three Fine Art Stores, Warren Street, Grand Bazaar, and 23 Rushworth Street, San Fernando.

Delivery by TTPOST costs $30.00 and will delivered in 5- 7 working days. Three attempts will be made to deliver. After the three attempts it will be returned to Karenix for collection.

PRICES

All prices are in TT dollars and includes value added tax.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at customersupport@karenix.com
or by mail at

Nicole Lou Hing and Company Limited, Karenix, Level 2, Long Circular Mall, St. James, Port of Spain, Trinidad and Tobago